Terms of Service

1. Acceptance of these terms

These Terms of Service ("Terms") form a binding agreement between you and Viscous Bits ("we," "us," "our") covering your use of ReceiveVault (the "Service"). By creating an account, signing in, or uploading a file in response to a magic link, you agree to these Terms. If you do not agree, do not use the Service.

2. The service

The Service lets account holders ("Customers") request files from third parties ("Contacts") by sending magic- link invitations. Contacts upload files via the magic link without creating an account; the files are scanned for malware, stored encrypted at rest, and made available for download by the Customer.

3. Accounts

3.1 Eligibility

You must be at least 16 years old to create an account. By creating an account, you represent that you meet this requirement and that all information you provide is accurate.

3.2 Account security

You are responsible for keeping your password and second-factor devices secure. You agree not to share your account credentials and to notify us promptly of any unauthorised access. We strongly recommend enabling multi-factor authentication.

3.3 Account creation

Accounts are created through self-serve signup or by invitation. An existing account holder may also invite you to join their team.

3.4 Subscription, billing, and trial

The Service is offered on paid subscription plans billed monthly or annually through our third-party payment processor. New accounts start with a 14-day free trial; we do not charge your payment method until the trial ends, and you may cancel at any time before then at no cost. Unless you cancel, a paid subscription renews automatically at the end of each billing period at the then-current price for your plan, and the payment method on file is charged. You can cancel a renewal at any time from your account billing settings; cancellation takes effect at the end of the current billing period and you keep access until then. Prices are shown in the currency for your region and are exclusive of any applicable taxes unless stated otherwise.

4. Acceptable use

You agree not to use the Service to:

• Upload, store, or transmit material that infringes the rights of any third party (including copyright, trademark, trade-secret, or privacy rights).
• Upload, store, or transmit unlawful, defamatory, harassing, or otherwise objectionable content.
• Distribute malware, ransomware, or any code intended to disrupt, damage, or gain unauthorised access to a system. We scan all uploads for known malware; uploads flagged as malicious are deleted automatically and the originating Customer is notified.
• Attempt to interfere with or disrupt the Service, circumvent technical limits, probe for vulnerabilities without our permission, or extract data via automated means beyond what the Service's own interface offers.
• Use the Service to send unsolicited bulk email or to send invites to recipients you have no reason to expect would welcome them.
• Use the Service in any way that violates applicable law, including export-control, sanctions, anti-money-laundering, or personal-information-protection law.

We may suspend or terminate accounts that violate these rules, with or without prior notice depending on the severity.

5. Virus scanning notice

Files uploaded to the Service are scanned for malware before they become available for download, except where scanning is not technically possible - for example, end-to-end encrypted uploads, whose contents we cannot read, and files above our scanning size limit. If a file is flagged as malicious, it is deleted from storage, the upload is recorded in the audit log, and the receiving Customer is notified by email. Scanning is not a substitute for the Customer's own security practices; we make no warranty that all malicious files will be detected.

6. Your content

6.1 Ownership

You retain all rights to the files and other content you upload to the Service ("Your Content"). We claim no ownership of Your Content.

6.2 Licence to operate the service

You grant us a limited, non-exclusive, royalty-free, worldwide licence to host, store, transmit, scan, and back up Your Content for the sole purpose of providing the Service to you and to the Contacts and Customers you authorise. This licence ends when Your Content is deleted from the Service, except for short-lived backup copies that age out per our retention schedule (see the Privacy Policy).

6.3 No use for AI training

We do not use Your Content to train any machine-learning model. We do not allow our sub-processors to do so either.

7. Files uploaded by contacts

When a Contact uploads a file in response to a magic-link invitation, the receiving Customer is the "controller" of that file. The Customer is responsible for ensuring they have a lawful basis to receive the file from the Contact and for handling the file in accordance with applicable privacy law. We act only as a processor of these files on the Customer's behalf.

Contacts who upload files via a magic link agree to these Terms only insofar as they apply to their use of the upload page. They do not become Customers and have no other rights or obligations under these Terms.

8. Service availability

We aim to keep the Service available, but we do not promise any specific uptime, latency, or response time. We may perform maintenance, change features, or take the Service offline temporarily. Where reasonable we will give advance notice of planned maintenance.

9. No warranty

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted, secure, or error-free. We do not warrant that any file uploaded to the Service is free from malware, even though we scan for it.

10. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service, whether based in contract, tort, statute, or any other legal theory.

Our total aggregate liability arising out of or related to the Service in any 12-month period will not exceed the amount you actually paid us for the Service during that period, or one hundred Canadian dollars (CAD $100) if you have not paid us anything during that period.

11. Indemnification

You agree to defend and indemnify us, and to hold us harmless, against any third-party claim, damage, liability, cost, or expense (including reasonable legal fees) arising out of (a) Your Content, (b) your use of the Service in violation of these Terms or applicable law, or (c) your violation of any third-party right.

12. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your account if you materially violate these Terms, if we are required to do so by law, or if continuing to provide the Service to you would expose us to unreasonable risk. Where reasonable we will give notice and an opportunity to cure before terminating.

Sections that by their nature should survive termination (including ownership, no warranty, limitation of liability, indemnification, and governing law) survive.

13. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario, Canada and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law principles. The courts of Ontario have exclusive jurisdiction over any dispute arising out of or related to these Terms or the Service, and you and we both consent to that jurisdiction.

14. Changes to these terms

We may update these Terms from time to time. The version number and effective date at the top of this page reflect the current published version. We bump the version only when the meaning of a clause changes, not for typo or formatting fixes. When the change is material, we will notify Customers by email before the change takes effect, and continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. Contact us

Questions about these Terms? Reach us at:

legal@viscousbits.ca